Who screwed up the KnowledgeBase?

I was just trying to look up something in the KB which I have seen
there before. I entered the word deduction and got a summary of
deductions for medical benefits for SW employees. Just a snippet here
to whet your appetite.

SolidWorks offers to their employees and their eligible dependents a
choice of three different medical plan options, a Health Maintenance
Organization (HMO) and two levels of a Preferred Provider
Organization's (PPO). Each plan has a different level of coverage
associated with it as well as a different cost structure. Please see
the summary of each plan attached to this document.

It's good to know where are subscription dollars are going. Please SW.
Could we just have the KB back?

 

Never thought of that angle. Hmmm.

My VAR told me they dropped it because some of the information was
outdated and causing people problems. Wouldn't that mean just updating
it from time to time?

1.D. Internet Tools and Services. From time to time a license of or
basic subscription service for Software may include integration with
and access to certain internet tools and services developed by
SolidWorks. A base level of usage may be available at no extra charge
for each license with additional usage available at an additional
charge. Please see a description of any internet tools with the
Software or on our website at www.solidworks.com for additional
details. Your use of the internet tools and services is also subject
to the Terms of Use applicable to that tool/service and found at
www.solidworks.com/[tool/service name]/TermsofUse/ and incorporated
herein by reference. When provided at no additional charge, these
tools and services are gratuitous and may be modified and/or withdrawn
at any time.

 

The Knowledge base is back, it's just a different format and it's not called
the KBA anymore... it's under the search after you log into SW website.

Regards,
Scott

 

Scott,

I really think somebody has majorly screwed up here. Search finds
everything but technical information. Search will even find SW
confidential information. I'm sure the competion is renewing their
subscriptions just to get at this stuff. Here is a sampling.

Search for information on Sheet Metal and get this helpful technical
knowledge plus a dozen vendors of sheet metal parts:

What is SolidWorks® Office Professional? How does SolidWorks Office
Professional help AutoCAD® users migrate to 3D? Does SolidWorks Office
Professional include tools for surface design?

Search for bend deduction as a keyword and get nothing. Search as an
exact phrase and get an explanation of benefits for SW employees.

Search for IGES to find the venerable articles on Pro/E settings, etc.
and find nothing useful.

Search for configurations and get a confidential document:

Addressing Common Concerns and
Questions from Prospects
(SolidWorks and SolidWorks Partner Confidential)
Q: "I'll implement the catalog first and provide CAD models at a later
date"
A: CAD models are a key element in any online catalog. Explain the
benefits for 3D PartStream.NET. The
service allows a manufacturer's customer to:
o Configure products on the fly - providing an intuitive and
interactive environment for the design
engineer to easily select and find the exact component they need
o View 3D models and 2D drawings -- allowing the customer to better
visualize products and imagine
how a component will fit into their designs - resulting in increased
customer satisfaction
o Download models for use in their own designs with support for all
major CAD systems - By
incorporating a manufacturers products in their own designs, the design
engineer is essentially specing
the product into their designs - resulting in increased sales for the
manufacturer.

 

[
a heavy emphasis on resolving complex geometry and topology problems
as they pertain to advanced geometric modeling. This lead developer
must have advanced skills and experience in NURBS surface modeling,
computational geometry, CAD algorithm design and software
architecture.
]
[
EDUCATION: MS / Ph.D in Applied Mathematics or Ph.D in Computer
Science
]

I wonder if jb applied .....

 

Did you do use Exact words or Keywords?

That is important, so the search engine will know what to look for.

I tried "Technical Tip" "Exact Phrase" and got a hit on "Solidworks
Knowledge base Search result" -
http://www.solidworks.com/pages/services/subscription/KB/searchresults.html
This lists all the Tech tips.

I talked to SW and they said all the Tech tips have been inserted into the
html page, so it's not separate like it was before. I agree its different,
but if you take a little time with it, you can find what you want.

Regards,

Scott,

I really think somebody has majorly screwed up here. Search finds
everything but technical information. Search will even find SW
confidential information. I'm sure the competion is renewing their
subscriptions just to get at this stuff. Here is a sampling.

Search for information on Sheet Metal and get this helpful technical
knowledge plus a dozen vendors of sheet metal parts:

What is SolidWorks® Office Professional? How does SolidWorks Office
Professional help AutoCAD® users migrate to 3D? Does SolidWorks Office
Professional include tools for surface design?

Search for bend deduction as a keyword and get nothing. Search as an
exact phrase and get an explanation of benefits for SW employees.

Search for IGES to find the venerable articles on Pro/E settings, etc.
and find nothing useful.

Search for configurations and get a confidential document:

Addressing Common Concerns and
Questions from Prospects
(SolidWorks and SolidWorks Partner Confidential)
Q: "I'll implement the catalog first and provide CAD models at a later
date"
A: CAD models are a key element in any online catalog. Explain the
benefits for 3D PartStream.NET. The
service allows a manufacturer's customer to:
o Configure products on the fly - providing an intuitive and
interactive environment for the design
engineer to easily select and find the exact component they need
o View 3D models and 2D drawings -- allowing the customer to better
visualize products and imagine
how a component will fit into their designs - resulting in increased
customer satisfaction
o Download models for use in their own designs with support for all
major CAD systems - By
incorporating a manufacturers products in their own designs, the design
engineer is essentially specing
the product into their designs - resulting in increased sales for the
manufacturer.

 

Scott,

Thanks. I can find what I want now. My point remains that it is
possible to find a lot more that I don't want.

All you have to remember to get at the tech tips and kb is to click
through to the Knowledge Base search page, search for the phrase
"Knowledge Base" and then go through a list of unrelated stuff till the
link shows up, then click on the link and search manually for what you
want.

Searching onthe word FAQ seems to be the most profitable search word.

 

I had a discussion with my VAR about this. Apparently SW wants to see
enhancements requests to get it back. My question is who did all the
enhancement requests to make all the junk that is now there appear
there?