I was hoping someone might know of appropriate technical support engineers who are looking for a new opportunity. We are currently looking for a technical support engineer to join our company. The position is for a full time employee - not contractor, and is located onsite in Massachusetts. Local candidates only. The position description is provided below for your review. Technical Support Engineer, 3D CAD Systems The Support Engineer provides comprehensive telephone/web/e-mail/chat technical and application support to our customers and channel partners. The candidate must be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest customer satisfaction. The candidate will interact with development and QA team to investigate and resolve issues. The job responsibilities include but are not limited to analyze, track and resolve customer issues in a professional, timely manner; identify alternate application approaches when necessary and communicate them to customers; develop and implement web based support initiatives including knowledge bases, technical/modeling techniques and model libraries. Requirements · Bachelor's degree in mechanical engineering or a related field · 2-3 years customer support experience for 3D CAD system · Excellent verbal and written communication skills · Outstanding interpersonal and telephone skills are a must. · Strong problem solving skills · Ability to function and thrive in a team environment with an appreciation of aggressive goals · Energetic, with a strong desire to succeed. For more information email .
