Solved Prob FLEXlm (License server does not support this feature(-18,327)

Discussion in 'AutoCAD' started by Andi Auburger, Feb 6, 2004.

  1. A little (in the end really funny) true story. I think it could helpful
    to somebody (or give you a reason for a little smile before the
    weekend):
    A really frustrated costumer called me last week an told that his INV 8
    Pro 20 seat license is out of order. It never worked.
    Ok. So I checked his license file, debug.log and so on.
    Found no errors. Made him uninstall and new install the FLEX.
    Result: His INV Series 6 and INV Series 7 run with 20 seats, INV8PRO: no
    way, same error.
    Searching tho NG's, knowledgebase ... No solution found.
    I made a support call to Autodesk, submit them all informations and
    files. Four days later an answer came in: "Probably there's a bug in
    your license file, try to recieve the file from the AuthCenter in a
    zip archive not plain text". OK, done, same results.
    And just by chance I looked to the costumer's auth request he send
    to the AuthCenter: "Inventor Series R8"
    Second look into the license file: feature code "46100INVBUN_8_0F"
    My first thought: "Should it not be "46000INVPRO_8_0F"?"
    My second thought: "IT's impossible!"
    Check the serialnumber by our distributor: "It's a INV 8 Pro number!"
    Calling the costumer, explained him the error. The costumer was really
    amused about his obvious mistake, we talked and laughed a lot.
    In the end I must say that this special case shows me how important
    it is to check all infos from costumers three or four times.
    Regards

    Andi
     
    Andi Auburger, Feb 6, 2004
    #1
Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.