Solidworks Crashing when opening IGES Files

Discussion in 'SolidWorks' started by XxLicherxX, Jun 6, 2005.

  1. XxLicherxX

    XxLicherxX Guest

    Hello everyone,

    Please forgive me if this is a double post. Google crashed on me when I
    tried posting this originally.

    As the title suggests, Solidworks is crashing when I attempt to import
    IGES files. Under the import settings, when I have "Free point/curve
    entities" checked with either "Import as 3D sketch(es)" or "Import as
    3D curves", the IGES file will open, be present on the screen for a few
    seconds, and then Solidworks will crash to the desktop with the
    following (unhelpful) error:

    "Solidworks has terminated due to an unhandled error. Please contact
    your local support representative for help in troubleshooting this
    problem. Subscription service customers can also find additional
    troubleshooting and support resources at http://www.solidworks.com/blah
    blah blah"

    If I don't have the "Free point/curve entities" option checked, the
    IGES file will show up, but with no annotations.

    Here is where it gets more irritating. Other users using the same
    version of Solidworks (2005 SP2 by the way) using similar or exact
    equipment can open up these IGES files without any problem, its just
    this one particular machine.

    I am certain it has something to do with this user's profile. I logged
    onto his machine as administrator and I was able to open the same IGES
    file without any problem. I also had this user log onto another machine
    where we weren't experiencing this problem and it crashed on him.

    I tried deleting both the Windows Active directory profile for this
    user and the local profile, but this did not solve the problem. I also
    imported registry settings from another user account using the "Copy
    Settings Wizard", but still had no luck. Is there somewhere else in
    Solidworks where user settings are stored?

    I have also noticed (through the help of a program called Filemon) that
    when running under this user, Solidworks attempts to open several .pbd
    and .dbg files. These appear to be some sort of debugging files,
    however these files don't exist on the machine. Is there an option that
    can turn debugging on/off? If so where is it?

    I have also contacted support, but they haven't been able to reproduce
    the problem.

    I have uninstalled Solidworks due to other flaky behavior and
    reinstalled, but this problem persists.

    The machine that is having this problem is

    Windows XP Pro SP2
    Pentium 4 3.2 GHZ
    1 GB RAM
    ATI FireGL 3100 Video card

    Any help would be great.
     
    XxLicherxX, Jun 6, 2005
    #1
  2. XxLicherxX

    XxLicherxX Guest

    Upgraded the video card drivers and now the problem has gone away...
     
    XxLicherxX, Jun 6, 2005
    #2
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