Service pack

Hi

I need service pack 4, is it possible to get without being subscribing
member.

Graham

 

Nope

Devon T. Sowell
Hi

I need service pack 4, is it possible to get without being subscribing
member.

Graham

 

Devon T. Sowell quipped:

ie: you're fucked.

tho I did hear a rumor that if you have an open SPR, SW will give you the
SP.

short story: you bought beta software (SP0.0), and now you're fucked. Where
else you gonna go, eh? All your models are belong to us.

-nick e.

 

Normally, your VAR should give you service packs for the current
release, regardless of whether or not you have a current maintenance
agreement. This has been discussed here before. My VAR was certainly
helpful is this department after I let my subscription lapse after
receiving 2001+ Give your VAR a try.

Gary

 

Thanks
I will get in touch

 

Graham Watton quipped:

ooh. i am.

good. (seriously.)

i seriously thought he was screwed.

-nick e.

 

My VAR has already stated that I must be a subscriber to get the
service packs. What do you do if your dealer doesn't provide it to a
non-subscriber?

Joe Dunfee

 

I ask Solidworks to confirm my dealer's statement that service packs
were only for subscribers. Murielle Martin from Solidworks replied
and said, "Your local reseller is correct. Subscription allows you
access the SolidWorks subscription website where you can download new
service packs as soon as they become available."


It seems the marketing monster has conquered Solidworks as much as
it has Autodesk.


Joe

 

Joe,

Good grief this is tiring

All companies that sell product "have" to have a marketing dept.. The
question is.. are they predatory scum bags or not. ADESK is very predatory,
so are some others, and they've been screwing the people that pay their
salaries for a long time. It's amazing to me to read some of the IV threads
and see the almost religious nature of some of the tones. "The great "ACAD"
will answer or prayers", "we just have to have faith"!!! Bullshit...

At this point, you're so paranoid you may be better served by doing nothing.
You're bound and determined to spin everything you hear or read about into
something you're familiar with anyway. A bunch of regular users like us
aren't going to change your mind. Maybe you should look into Pro-E. Those
people will treat you "EXACTLY" like what you seem to expect. SW won't

By the way, the girl you talked to was dead wrong, or you just asked her
enough to get the answer you wanted. Refer back to the reply from John
Lieber.

Regards

Mark

 

"Your local reseller is correct.
True, maintenance allows you free and easy access to the service packs.
However, you could also get the service packs through your VAR. If you
cannot convince them, look for a different VAR.

Heck, maybe someone here would even supply you with the SP.

 

I ask Solidworks to confirm my dealer's statement that service packs

I'm sure that what you've written above is true, but it doesn't seem to
answer the question you really seem to be asking. "Murielle" seems to be
answering the question "does subscription allow me to get upgrades?"--Note
that she does not in any way state that SPs are not available without
subscription; she merely outlines a few of the "benefits" of having a
subscription.

Your earlier posts imply that you want to ask a different question:

"Under what (if any) circumstances are Service Packs available to customers
who do not purchase a subscription? In particular, is someone who purchase
SolidWorks RevX but not subscription service eligible to receive service
packs in the year immediately following the purchase? If service packs are
available, what is the mechanism for getting them?"

 

First, again thank you all for your informative replies. Dispite my
hard-nosed approach, I really am listening.

Had a lengthy discussion with my VAR today over the issue, and he
strongly emphasized the policy that I CANNOT get service packs unless
I subscribe.

I also tried to make my query I sent directly to SW as clear as
possible. Their reply seemd to have some wiggle room. I think this may
be an issue without a strong policy from SW, and it is left up to the
VAR as a item for negotiation.

If any of the statements I've read on Autodesk's discussion group,
there could be a lot of new SW users migrating from Inventor. So,
brace for an onslaught of embittered Autodesk users who are used to
the idea of arguing with their CAD suppliers.

Joe

 

Joe,

I know with my VAR that if I wasn't on subscription and had a
particular problem that had already been addressed in a Service Pack
that they would give me the Service Pack to fix it. Then again, my VAR
is TriMech, arguably the best VAR out there.

I understand our (users) viewpoint on getting bug fixes for free. I
think SolidWorks should rethink their Service Packs and split them up
into bug fixes (free) and enhancements (subscription). Will they do
it? Probably not. Why? Money. Though I really don't understand
SolidWorks stance on this since AutoDesk, Microsoft, etc. offer bug
fixes for free. My personal opinion is that they need to add more
value to the subscription service simply because in general the
subscription is looked at as just service packs. This leads to people
getting irritated that they are paying for SolidWorks to fix their
faulty product.

Subscription is valuable to me because I have a lot of issues with the
software to report and often need my VARs experts opinion. That right
there justifies the subscription cost to me (roughly $100/month).