PLU problem..

Our tech (he never posts here), was testing the Portable License Utility
on one of our computers.. he set it up on 2 computers (comp a & b both
with their own license).. then "exported" it from "a" to "b"..(he
didn't import it to "b" since it already had one) the problem being, we
can't reverse it.. and now comp "a" has a broken license. we have
tried a clean reinstall to no avail.

I hope someone here has a suggestion or 2..


(FYI, Autodesk help was of no help).

TIA.

 

Once you export, you must make the "round trip" over to the other PC and
back, if you want the license back on the original PC.

Since the two PCs are not in direct communication with each other (by design
of this feature), the export is not reversable. Reinstall does not affect
the license (again, by design; you may need to reinstall for many other
reasons).

-- The right thing to do would have been to import on "b", then turn around
and export back to "a". You can have more than one license for the same
product on the same PC. When you export, you select which license to
export, as well as its destination PC.

-- If "a" has a broken license (perhaps you tried modifying the license
files?), then your only fix now is to follow the instructions, and get a new
auth code (did you try following the dialogs that appear?). If a license
breaks, it must be fixed on the PC where it now exists. All you need is a
new auth code.

-- You can easily test the PLU with just one PC, by the way; just export to
yourself! Exporting packages the license into a portable format, and
removes it from use on the current PC. Import it back, and that's it!

--Cy--

 

Thank you. we will give it a try.