Performance feedback not working

I have been given a new PC ,Dell (it was set up by the IT department,
who don't know SoldWorks) & I am having problems with it.
On my old PC when it crashed out it sent an email to SolidWorks
(enable performance feedback was ticked), on the new PC it doesn't
I have been given administator rights but can't get to the bottom fo
the problem.
Does anybody who how to cure this

Cheers
Lez

 

what version of SW is that?
and what problems are you having?

you might find a Dr Watson dump and log of a hang or crash in this location
C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\

at a guess it might be graphics card or driver related if IT have brought
this pc for you without knowing much about SW

 

BTW I suppose you know SW has a diagnostic tool Solidworks Rx accessible
from the programs menus...you can run on software openGL to bypass your
video through there to eliminate that as a source of your problem

and you can find a list of approved graphics cards and certified drivers at
the SW site -you don't need to be on subs to access that.

You can also consult the SPR list for a releases sp if you believe the issue
you have is bug related.

 

Thanks for the reply

I am using SolidWorks 2008 SP2.1 on XP with SP3
It usualy crashes out when loading an assembly, or when I save, it
seems to be a network problem.

I can't access the above folder!

Lez

 

kinda off topic, but sw2k8 is up to SP4.0, you might want to upgrade..
they have fixed a lot since 2.1..

 

ok probably its not video related then..

possibly it is something fixed in a later sp as tnik says..

however assuming it is something other than a bug other avenues to
investigate are -

I wonder how much RAM you have and are using? pagefile big enough?

do you work on these files locally or over the network?
are other people working on the same files? do you have a PDM?
is the network configured properly? at least 100mb/s?

I take it you do not have subs support ie a VAR to talk to?
Ideally you should get someone who knows the ins and outs of SW to come and
assist you seeing as your IT people aren't specialised in this. Perhaps
there is a knowledgeable local user group member who would assist but pay
them for their time if this is serious.
Really pay for expertise.

Also it is quite difficult and inefficient to assist you over the internet
and you are relying on the generosity of passers-by with limited time to
interpret your issues from scant information .
Saying you have a problem with performance feedback not working may be true
but by the sounds of it this may be just the beginning of a whole lot of
things that need to be examined.

PS
Even though you have admin rights you will need to enable showing hidden
files to see the Dr Watson log -it may actually not be all that useful to
you though anyway..but-
pull up My Computer and in the menu go to Tools\Folder Options\View, in the
panel there in the Advanced settings bit see the Hidden files and folders
entry.

HTH

 

BTW to assist you with the original issue starting in SW2007 performance
feedback no longer sends emails it connects through a web service. If you
can find the file or a copy of it somewhere on your pc I have no idea...

 

Thats strange, I have a number of emails that were sent to SolidWorks
from 2008 on my old PC!

Lez

 

well I am not managing to be esp. helpful then am I...

ok try looking for the SolidworksPerformance.log in

(I am basing this suggestion on older than 08 info)

C:\Documents and Settings\*user name*\Application
Data\SolidWorks

I think the reg entries for performance feedback are or will be similar to:
HKEY_LOCAL_MACHINE\Software\SolidWorks\SolidWorks 2008\sw

eventlog\emailenabled

and:

HKEY_CURRENT_USER\Software\SolidWorks\SolidWorks 2008\sw

eventlog\emailenabled



but there again this is based on older info than 08

WARNING:don't mess about with these if you dont know what you are doing

I wonder if you actually have restricted rights after all?...



after that I give up sorry