OT ?: HP 5100tn printer problem (paper size & orientation)

Hello All,

We have a new HP 5100tn laser printer on the company network. When
printing from SolidWorks, there is NO problem as long as the letter
size paper is specified.

When attempting to send print jobs to the printer's optional 11x17
paper tray, the output is often erroneous and difficult to predict.

I've tried a whole slew of variations with page and printer setups;
however, the print preview (for a landscape 11x17) is usually of an
undesirable 8 1/2 x 11 portrait.

Print preview works, so to speak, since the actual printed output turns
out to be on a letter sized sheet in portrait mode.

Unfortunately, the only times I can get the landscape 11x17 desired is
through seemingly random luck. I don't think it's necessarily a problem
with SolidWorks, since there's an older HP printer on the network which
accepts the large format jobs without a hitch each and every time.

The HP drivers (for the offending network shared 5100tn) are the
latest.

Any suggestions for a solution would be appreciated.

Thanks in advance,

Per O. Hoel

 

Just a dumb question, but have you looked at any logs you might have?
This includes SW logs, workstation logs and if the printer has it, the
printer's logs? Of course the other question is whether your VAR can
offer any help. Historically this has been a blame shifting game, but
you might try. At the very least they can ask SW if they have seen any
troubles in this area. And if it is new, can you get HP to service it
on warranty? There could be a defect somewhere.

 

We have the same printer installed on our network also and sence it has
been installed we have had problems with paper size and layout. Some
times it takes us 2 to 3 times at changing the print options for that
page size before it takes. But one things for sure if you do a print
preview what you see is what you get from that printer as far as size
and orientation. Our old HP4V worked just great with no print problem
like this one but it is faster printing. If there is a fix I would like
to know about it we have tried printer drives with no help.