No request code generated for authorisation ??? HELP

Need Help! I'm installing AutoCAD 2002 on a new XP SP2 machine. It's an upgrade from R14 and after the install completes and I've entered my serial number it does not generate a new request code so I can't complete the authorization of the product ??? Any ideas ?

 

What happens when you launch the product? Not all versions of AutoCAD 2002
generate request codes.

--Cy--

 

I had a feeling you'd be first with a reply CY. Cheers! This is the first screen that appears when trying to authorise it. No request code, no old serial number. I install CAD alot and I haven't seen this before ? Any ideas ? Is it something to do with C-Dilla/Safecast?

Register your Autodesk product
--------------------------------------------------------------------------------

Product:
AutoCAD 2002

Serial Number:
700-50555527

--------------------------------------------------------------------------------

Registration and Authorization

Please select an option and click Next.

Register and authorize (get an authorization code)

Enter authorization code (have an authorization code)

*(Authorization codes can be obtained from your dealer or https://register.autodesk.com)

 

OK; you're familiar with the process. I don't see an error yet. What
happens when you continue past this dialog?

--Cy--

P.S. You shouldn't disclose your serial number to the public at large.

 

Repost without the serial number
---
Anne Brown
Discussion Groups Administrator
Autodesk, Inc.


Subject:
Re: No request code generated for authorisation ???
HELP
Date:
Wed, 10 Nov 2004 18:04:20 GMT
From:
Bullet <>
Newsgroups:
autodesk.autocad.network

I had a feeling you'd be first with a reply CY. Cheers! This is
the first screen that
appears when trying to authorise it. No request code, no old
serial number. I install CAD
alot and I haven't seen this before ? Any ideas ? Is it something
to do with
C-Dilla/Safecast?

Register your Autodesk product
-------------------------------------------------

Product:
AutoCAD 2002

Serial Number:
XXXXX

--------------------------------------------------

Registration and Authorization

Please select an option and click Next.

Register and authorize (get an authorization code)

Enter authorization code (have an authorization code)

*(Authorization codes can be obtained from your dealer or
https://register.autodesk.com)

 

cy's reply
---
Anne Brown
Discussion Groups Administrator
Autodesk, Inc.

Subject:
Re: No request code generated for authorisation ???
HELP
Date:
Wed, 10 Nov 2004 21:33:37 -0500
From:
"Cy Shuster" <>
Newsgroups:
autodesk.autocad.network

OK; you're familiar with the process. I don't see an error yet.
What
happens when you continue past this dialog?

--Cy--

 

Register your Autodesk product

------------------------------------------------------------------------------
Product: AutoCAD 2002
Serial Number: 700-xxxxxxxxx
Old Serial Number: 640-xxxxxxxx
---------------------------------------------------------------------------

Registration Error (2)
This registration cannot be completed on-line. Please contact Autodesk.

Use another registration method

Contact Autodesk

 

It doesn't look like a technical problem; instead, it seems like a policy
issue with your particular product license. In other words, there may be
some problem related to your old and new serial number.

--Cy--

 

Registration error 2 means that this serial number is not found in DB, so
please contact your reseller.

Regards
Efim

 

I my experience you will have to contact the reseller or distributor, sending an e-mail with the product details and information on what has happened to the existing license.
i.e. the machine was reformatted got new harddrive , got new machine etc.
The response time should be up to 1day but will come.