MA-Job Oppty - Technical Support Engineer

We are currently looking for a technical support engineer to join our
company. You will join a team of mechanical CAD employees that has
repeatedly proven itself in the industry.

The position is for a full time employee - not contractor, and is
located onsite in Concord, MA. The position description is provided
below for your review.

Technical Support Engineer, 3D CAD Systems
The Support Engineer provides comprehensive telephone/web/e-mail/chat
technical and application support to our customers and channel
partners. The candidate must be able to work directly with customers
in high-pressure situations; have strong analytic, organizational,
time management, and communication skills; thrive in a team
environment; and possess the willingness to do whatever it takes to
achieve the highest customer satisfaction. The candidate will interact
with development and QA team to investigate and resolve issues. The
job responsibilities include but are not limited to analyze, track and
resolve customer issues in a professional, timely manner; identify
alternate application approaches when necessary and communicate them
to customers; develop and implement web based support initiatives
including knowledge bases, technical/modeling techniques and model
libraries.
Requirements
· Bachelor's degree in mechanical engineering or a related field
· 2-3 years customer support experience for 3D CAD system
· Excellent verbal and written communication skills
· Outstanding interpersonal and telephone skills are a must.
· Strong problem solving skills
· Ability to function and thrive in a team environment with an
appreciation of aggressive goals
· Energetic, with a strong desire to succeed.

For more information email .