Lost Cosmos Dongle

Anyone ever lost the dongle that plugs into your // port to run
SolidWorks Cosmos? Somehow ours got lost between two users and now we
are looking at $10k to run it again. Does SW ever offer a replacement
or is that just impossible?

 

Your VAR should replace this, they will issue a new serial number and
nullify subscription on the old number.

 

I keep mine firmly attached to a 3 ft extension cable for two reasons.
Really hard to lose or put in a pocket and it takes the wear and tear
off the contacts (an old satellite trick).

Like John said, talk to your VAR. But remember, they have every right
to refuse, just like the guvmint won't replace a $100 dollar bill you
inadvertently dropped on the pavement. If it is really lost perhaps
your company's insurance will pay for it.

 

There is a standard fee to replace a lost dongle. Can't remember for
sure, but I think it was somewhere around $500. Ask your VAR, they can
tell you for sure.
Brad

 

Thanks for the answers fellas, we're working with our VAR now, and the
$500 number seems accurate. Thanks.

 

An update on this, we actually got the new dongle for $200 from our
VAR, and they upgraded us to a USB instead of a // one. We attached a
huge giant weight to it so it doesn't get lost again. They made us
sign some paperwork saying we did indeed lose our old one and if we
found it again we'd surrender it. Now we are Cosmosing again.

Thanks.

 

The real question is why do you need a dongle in the first place.

Len

 

Cosmosing???? Blue is good, Red is bad?

Did you do an FEA on the connection to the weight and the stresses on
the USB port? :=)