Licensing and Authorization Codes

Hi

I have experienced problems when trying to authorize an installation of AutoCAD LT 2004.

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Background:

We are currently in possession of 17 upgrade licenses and a new 5-license copy of AutoCAD LT 2004.

Using one of the upgrade licenses for a network image we have been installing AutoCAD LT 2004 to client machines and authorizing them over the Internet.

This worked ok until during one attempt at authorization the following error was encountered:

Registration Error (10)

"!You have exceeded the number of authorizations allowed for this product. Please contact Autodesk."

Following this I obtained an authorization code from https://register.autodesk.com. I entered a current serial number, and an old serial number for the upgrade license and was given an authorization code.

When I entered this code on the client installation it was rejected.
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Prior to creating a network image to deploy the application, I posted a message on an Autodesk message board regarding the use of licenses for network installations - I was informed that as long as I was in possession of the physical licenses, I could use a single copy to install the software in this way.

I noticed that during product authorization the same serial number was being used each time, and I now assume that is why I have received the error regarding overuse of licenses.

If my assumption is correct, then please could somebody tell me what action I must take to correct the problem. Furthermore can you tell me if I am permitted to deploy the application from a network image based on the license information I have provided in the above 'Background' section.

I have tried contacting Autodesk directly about this, but they were less than helpful!!!

Thank you in advance

Demonepic

 

Demonepic,

The previous information you received was correct - if you have purchased
multiple standalone seat copies of LT 2004, you can use the Network
Installation Wizard (NIW) utility to create a single installable image, that
your users can install from off of a server.

Sounds like you did that, but uncovered a problem that all of your copies
installed using the same single seat license serial number, which has caused
you to 'max' out on activations for that serial number. To avoid this
problem in the future, you can do one of two things:

1. When creating the standalone installable deploy with the NIW, be sure to
uncheck the "Client installations will be run in silent mode" option so the
install runs as 'non-silent'. In doing so, when each user runs the install
from the installable image you have created, they will be prompted to enter
a serial number, which you can distribute out so that each seat installs
with its own unique standalone license serial number.

2. In the future, request a "multi-seat standalone" license when you
purchase your seats which will be better fit your model of use. A
multi-standalone license allows you to purchase multiple standalone seat
copies of LT 2004, that are all tracked and managed under a single serial
number, including the total number of activations you are entitled to.

To solve your immediate problem, I think your best alternative is to use
option 1 and uninstall/reinstall your seats with the new deploy image as you
have time.

Regards,
Greg Suppes
Autodesk, Inc.

installing AutoCAD LT 2004 to client machines and authorizing them over the
Internet.

https://register.autodesk.com. I entered a current serial number, and an old
serial number for the upgrade license and was given an authorization code.

message on an Autodesk message board regarding the use of licenses for
network installations - I was informed that as long as I was in possession
of the physical licenses, I could use a single copy to install the software
in this way.

being used each time, and I now assume that is why I have received the error
regarding overuse of licenses.

action I must take to correct the problem. Furthermore can you tell me if I
am permitted to deploy the application from a network image based on the
license information I have provided in the above 'Background' section.

 

Greg

Thanks for the advice, that worked great.

I hope you don't mind if I ask another question, but I'm also having trouble with a five license pack copy of AutoCAD LT 2004.

I guess with this copy I am allowed to obtain five authorization codes against one serial number. However, when I tried to authorize for the first time I received a 'Registration Error (2)' message, and had to send my registration information to to get a code.

Basically, what I would like to know is - is there anywhere on the Web site that deals exclusively with licensing / authorization issues, or alternatively an e-mail address I can write to for help when problems arise.

I have written in the past and simply been told to contact my reseller for support, which is no longer possible.

Any information would be very helpful.

Thanks

Demonepic

 

This newsgroup is the best one for both standalone and network licensing
questions. Many other online resources exist: go to
http://www.autodesk.com, pick Support, pick your product, and search the
Knowledgebase. There are extensive technical documents, such as this one:

http://usa.autodesk.com/getdoc/id=TS66018

There are many other options for support from Autodesk:

http://usa.autodesk.com/adsk/servlet/index?siteID=123112&id=2773114&linkID=2475323


Your reseller is usually your first stop. Why can't you contact them? Are
they out of business?

--Cy--

trouble with a five license pack copy of AutoCAD LT 2004.

against one serial number. However, when I tried to authorize for the first
time I received a 'Registration Error (2)' message, and had to send my
registration information to to get a code.

site that deals exclusively with licensing / authorization issues, or
alternatively an e-mail address I can write to for help when problems arise.

support, which is no longer possible.

 

Demonepic,

If you purchased a five license pack of LT 2004 under a single serial number
(i.e. a multi-seat standalone license), then you are entitled to the five
activations under that one serial number. On the other hand, if your five
license pack contains five separate serial numbers, than each should be
installed with its own serial number and activated accordingly.

In terms of getting assistance, you can use your reseller, or the links that
Cy provided. Additionally, within the product activation/registration
interface, when you get the type of error you did, you are given an option
to contact Autodesk, with the following contact options:

=========
Email


Fax
800-225-6490 or 415-507-4937 (or -4938)

Call
415-507-4690 or 800-551-1490

Mail
Product Registrations
Autodesk Inc
111 McInnis Parkway
San Rafael, CA 94903
=========

Regards,
Greg Suppes
Autodesk, Inc.

trouble with a five license pack copy of AutoCAD LT 2004.

against one serial number. However, when I tried to authorize for the first
time I received a 'Registration Error (2)' message, and had to send my
registration information to to get a code.

site that deals exclusively with licensing / authorization issues, or
alternatively an e-mail address I can write to for help when problems arise.

support, which is no longer possible.