license not returned to server

Hello,
We are experiencing a problem where licenses are not returned to the server. When I check the usage of license's I can clearly see the users and machines that are using a license, but often the machine is logged off and the user no-where to be seen. We are using LMtool v8.3c with 3DStudioMax and combustion. I have been referred to this board from the Discreet discussion forums by one of the FA's. A re-boot of the server is required to retrieve the licenses. Any help would be appreciated.

Josh.

 

We have this problem also but usually start and stopping the LM SERVER
works. Our problem is only from client machines connected via a VPN.

Conan Witzel

 

Hi Josh,

can you try and update your Network License Manager to 9.2 version from
Macrovision page and check if it's fix this problem?

Regards,
Efim

server. When I check the usage of license's I can clearly see the users and
machines that are using a license, but often the machine is logged off and
the user no-where to be seen. We are using LMtool v8.3c with 3DStudioMax and
combustion. I have been referred to this board from the Discreet discussion
forums by one of the FA's. A re-boot of the server is required to retrieve
the licenses. Any help would be appreciated.

 

Conan,

If the VPN connection is closed prior to gracefully quitting the Autodesk
program then you can end up with a hung license. This can also happen if a
local user ends the Autodesk program ungracefully. Setting TIMEOUT in your
license manager options file will cause these licenses to be reclaimed. You
can set a timeout for all programs served by your license manager by setting
TIMEOUTALL or you can set it for an individual program by setting TIMEOUT
for the feature code of the particular program. TIMEOUTALL and TIMEOUT will
also cause the license manager to revoke a license from an inactive session
of AutoCAD 2004 or 2005 only. For more information on creating an options
file and the TIMEOUT parameter, see the following knowledgebase article:
http://support.autodesk.com/getDoc.asp?id=TS67304
Keep in mind that while the above article states that timeout only works for
AutoCAD 2004/2005, it is referring to the inactive application
functionality. The timeout parameter may be set to reclaim orphaned
licenses for all FLEXlm licensed Autodesk products.
The FLEXlm user documents installed to your network license manager docs
folder has more information on options file syntax.

 

Hello Efim,

I will look into it and let you know how it goes. Thankyou for your response.

Regards,

Joshua.

 

ok,
another small probkem, where do I get 9.2! I cannot find it on macrovisions re-vamped web page.

Josh.

 

Google is your friend download flexlm site:macrovision.com

http://www.macrovision.com/services/support/flexlm/lmgrd.shtml

Jason