Help file not displaying correctly

I noticed yesterday that my help file is not displaying correctly
(sw2006sp2.0). I get the "Internet Explorer was unable to link to the
Web page you requested. The page might be temporarily unavailable."
error. I thought there might be something wrong with the download so I
downloaded the help files again this morning and I continue to receive
the same error. Is there a setting in internet explorer that prevents
the help files from displaying correctly? Anybody else having this
problem? Anybody have any suggestions?

Thanks, Sam

 

When you download them from the internet you have to RMB>Properties on
the downloaded file and trust it. Then when you unzip it all the
content will be trusted also. Windows had blacklisted your help files.

Regards,
Corey

 

Sam,

Known MS issue with newer SPs.

goto www.mechworks.com
Middel of page there is a red band with text "having problems in
opening chm help modules?"
PDF explains several options to configure your html security to permit
viewing of the help files


Len

 

Thanks guys, my IT guys figured it out. MS updates 896358 and 89017 can
cause some help files to not display correctly.

CS was correct, when I rmb the file in explorer and select properties
at the bottom of the property page there is a button titled "Unblock".
I click that and now my help files work fine.

Thanks for the responses.

 

Sam,

For reference only -

I've got two workstations that were having the same problem.
Found the unblock button on the help files.
One workstation - that has the Html fix - works fine. The other one
still has problems
reading the help file even with it unblocked.
Applied the html fix to second machine and both now read the help
files.

Note - with the unblocked file I was able to open it on one machine
directly from explorer but not the other.
If I went into start programs and selected the help file I could read
it fine on one machine. If I selected the same file from within the
application I'd get the error.

Applying HTML fix on both machines allows me to read the help file any
ol way I want........

Len