Getting screwed on Routing / Piping add-on

Any body has phone number to "complain" department at Solidworks?

I can't get pass registration ....

 

Why not try your VAR?

 

I did and this is the number I got 800 693-9000

 

The VAR is telling you to call SW??? Is the VAR still in business?

 

What issue(s) are you having with piping and routing?

Tony

 

In 1999 we purchased three seats of SW with couple add-ons one of which was
piping and since then we been shelling out something like 1.2K$ per seat per
year in maintenance. Now SW decides turn the Piping to Routing and ad the
maintenance for it which made the total fee quite high. Because we don't use
piping at all we were left with no other option than dropping the add-on,
guess what? There is a 600$ charge for cancellation, which fortunately we
got our VAR to waive.

I do no have problem with my VAR this guys are ok, and it look like theirs
hands are tight. And I couldn't get any phone numbers to "complains dept.
"from them.



My issue is that that we still have to pay the same amount for maintenance
when we getting less. Especially when we do not even have SW office. How
about some discount offer to upgrade to SW Office for users that are forced
to drop the piping "mister SolidWorks" ?

 

1.2k per seat is the standard maintenance fee for SW without any of the
frills. You were getting a deal all these years and now they want to
charge you. Be glad they waived the fee.