FlexLM License Finder

I'm having a problem with one machine not being able to obtain a
license. It was working yesterday, and nothing has changed on this
machine that I'm aware of.

The specific error is described in this Technical Solution (and
summarized below):
http://usa.autodesk.com/adsk/servlet/ps/item?siteID=123112&id=3003046&linkID=2475323

However, the license manager is functioning for the 24 other users on
this server, as well as the other users in the other offices.

We are using a distributed license system, with 5 total servers. All
five servers are specified correctly in the ADSK_LICENSE_FILE system
variable. They are also specified correctly in the registry key
<HKLM>\Software\FlexLM...\ADSK_LICENSE_FILE. Although I don't think
it's necessary, the licpath.lic contains the correct information for the
one local server:
SERVER <SERVERNAME> <MAC ADDRESS>
USE_SERVER

I can ping all five servers from the machine by name and IP address. I
am able to telnet into the local server using both ports 27000 and 2080.
There is no personal firewall software, and McAfee is not installed.

If I check the debug.log file on the license server, there are no error
messages or DENIED entries, or any reference to this machine name.
LMTOOLS is version 9.1.

I have uninstalled AutoCAD 2002, rebooted, and re-installed. There are
no other products on this machine which use network licensing. AutoCAD
2002 is using SP1.

I've gone through every TS and post I could find relating to this, and
everything appears normal. I would appreciate it if you have any other
suggestions.

Thanks in advance,
-Danny Polkinhorn
WATG
Honolulu

Information from the TS:

When you start an Autodesk® product that uses the FLEXlm® license
managemnent technology, the following message is displayed in the FLEXlm
License Finder dialog box:

Your application was not able to obtain a license because the FLEXlm
license manager could not determine where to find the licensing data it
needs. Please specify the license server or license file.

You then specify the license server and the following message is displayed:

The network license manager was not able to get a valid license. If this
problem continues, please contact your system administrator. Error [1.5.-15]

 

Hi Danny,

1. first of all if you using distributed server environment you should not
have licpat.lic file at all (delete it).
2. fully delete ADSK_LICENSE_FILE key in the registry (later it will be
created a new one).
3. After deleting it restart your machine and try to launch AutoCAD.

Hope it helps.

Efim

[1.5.-15]

 

Efim,

I deleted the licpath.lic, and the registry key for ADSK_LICENSE_FILE.
I rebooted the machine, and tried to launch AutoCAD. Same error. After
attempting, I checked and there's still no licpath.lic, and the registry
entry was not recreated.

Thanks for your continued help,
Danny

 

Try to manually add the system environment variable ADSK_LICENSE_FILE and
set the value to whatever your servers are named:
@server1;@server2;@server3;@server4;@server5

--
Best Regards, Jimmy Bergmark
CAD and Database Developer Manager at www.pharmadule-emtunga.com
Take a look at
JTB FlexReport (FLEXlm report tool) - www.jtbworld.com/jtbflexreport
SmartPurger (Purges automatically) - www.jtbworld.com/?/smartpurger.htm
or download some freeware at www.jtbworld.com
More on AutoCAD 2005;
www.jtbworld.com/autocad2005.htm

 

Jimmy,

Thanks for your help. I've done this also. No luck.

I can always just image the machine, but I was hoping to resolve the
issue first. We've had several instances of machines not being able to
obtain a license, but usually a reinstall will take care of it. I'm
thinking that some other system file is causing the problem (?).

Thanks,
Danny

 

Danny P.:

Is there any adware, spyware, trojan installed?

Anything in...
<HKLM>\Software\Microsoft\CurrentVersion\Run
<HKCU>\Software\Microsoft\CurrentVersion\Run
....that is not explainable.

Any process or service running that is out of the ordinary?

Just a shot in the dark.

Good luck,
Drew Burgasser
CAD Masters, Inc.

 

Drew,

Thanks for your help. There had been some adware on the machine which
was the first thing I removed before troubleshooting the licensing issue.

When I check the two registry locations you mentioned, nothing seems out
of the ordinary. Microsoft mouse drivers, nVidia drivers, several
entries under the IME directory in C:\Windows and C:\Windows\System32,
our antivirus (Trend Micro), and our print/plot tracking software
(SmartPlot).

Thanks again,
Danny