Change company and sourcelink account hiccup

Hi,

this just have to go to the group as a small reminder:

Lately I changed employer. I used to work with Cadence and I still
work with Cadence. My seat changed, but my tools didn't. Now, both my
old and my new employer have service accounts with Cadence so there
should be no problem about receiving any support for free here.

I sent a service request via Sourcelink that I wanted to have my saved
PCR's and service requests and the MyLibrary stuff transfered to my
new account. Because I still work with Cadence I want to have access
to my old data. Sounds reasonable, or?

What happened was that someone at Sourcelink closed my old account
faster than I could say 'cake' and sent me an email that I had to open
a new account with my new employer. Now I don't have access to my old
data any longer so I can't reconstruct my library in my new account.

I *could* have continued to use my old account in parallell with my
new account, but I didn't. I asked before I started digging, and was
badly punished for this. Sourcelink ties the users to the companies
where they work but when I change company, I still need to access my
personal data collected over years. So, my recomendation is to
carefully print out all data from Sourcelink before you even think
about asking for a transfer. (Which will probably not work anyway, as
I have found out.)

 

Hi Svenn,

Whilst some of the information on your sourcelink ought to be
transferrable (such as your library of solutions and so on), some
things (like service requests, PCRs etc) are definitely tied to your
company. They contain company proprietary information, and were filed
on behalf of your company, albeit via you. The vast majority of our
customers would not want you taking things you did on their behalf
with you, much as they wouldn't want you taking designs done with one
company to another.

I'll speak to the sourcelink team and make the suggestion that it
should be possible to take the non-proprietary parts of your
sourcelink profile to a new account.

Regards,

Andrew.

 

Yes, you are right about that, but that is just because Cadence ask
the user to send an example for AE to work with. I once took the time
to put together an example that was not tied to any design, general
purpose, so to speak, and that took a lot more time than just sending
over the company data. Well, that is what design support is all about
in the first place, so there is nothing more to say about that.

Is this really only about me? I thought there must be a couple of
other cadence litterate engineers out there that change jobs every now
and then. I just want to have a page where I could enter the numbers
of my open items so that I could nag the AE to get them fixed. You
know: Out of sight out of mind....