"Attach URL" reference file problem

We are having a problem attaching files over the internet. Files our
company needs to reference are located on an FTP server at another
company. Some of our workstations will attach the remote file and
update the remote file using the "Reference File Agent" without any
problem. Other workstations exhibit two distinct types problems:

Problem 1. The file can be attached using "Attach URL" but cannot be
updated in the "Reference File Agent" dialog box using "Actions >
Update All Files".

Problem 2. The file will not attach. An error message "ERROR: This
URL could not be resolved. Check the address for accuracy." is
displayed. We know that the address used on the machines which
exhibit this error is accurate because we have electronically copied
and pasted the exact same address being used in the machines that will
connect and reference files on the remote FTP server.

Interestingly the problem workstations have no trouble connecting to
the FTP server through a browser and downloading or launching the file
through the browser.

This is really hurting us because the client does not want us to use
downloaded files to avoid out of date information being accidentally
used. They require that we only access their information through file
referencing.

If anyone knows why these problems are occurring please post the
information.

Thank you in advance for your much need help.

 

Just guessing here VH. URLs work great for local HTML documents, but we
don't use them externally. You don't mention a version, and they are a bit
hoakey (tech term) in /J.

This sounds like a DNS issue. Have you tried a static address? Using
bentley as an example, ping bentley.com tells us that the static address is
64.90.235.11. If your link is http://www.bentley.com, this requires
resolution. If your link is http://64.90.235.11, no resolution is required.
They connect to the same place.