access to SW support database?

It looks like this may be available in the next few months. Read the
bottom of page 3.


http://tinyurl.com/cb2oz


HH

 

SolidWorks has some new people looking at improving customer
satisfaction. I have meet one this year, his title is Customer
Satisfaction Manager. In our discussions, he was talking about sharing
information better and improving information communications with the
customers. He has already implemented one suggestion I had, he put the
what's new info on the web site so now you don't have to install the
software to be able to read what they have changed.
I like the new direction they are taking and I think it will improve
things,
Brad Harding

 

Ahoy Brady,

I too have heard tales of the man you speak of. They say he whips a
mean cat o' nine and does not hesitate t' roll heads that don't
heed....


Arrrrrr

 

Ahoy Brady,

I too have heard tales of the man you speak of. They say he whips a
mean cat o' nine and does not hesitate t' roll heads of heedless
scallywags....


Arrrrrr

 

Ahoy Brady,

I too have heard tales of the man you speak of. They say he whips a
mean cat o' nine and does not hesitate t' roll heads of heedless
scallywags....


Arrrrrr

 

I do believe it is different this time. I complained that the what's
new files were only accessable after install. He listened and a week
later they were posted on the web site.
I also complained that we have difficulty get info on SPR's logged by
a distant division that uses a different VAR. I see in the document
posted here that they are planning to share more of this information
rather than locking it away and pretending they have no problems.
I do not see this a major change in the company, but rather than 100%
of total effort put into getting new customers, there is now some
minimal effort going into keeping existing customers happy.
Brad