A repeat performance

Hi Guys,
Been reading this NG with interest. I can relate it to the MicroStation
Newsgroup about 3 years ago where we ranted to get an upgrade from V7 to V8.
Thankfully, I hardly use it now. But the outcome was for Bentley to create
their own Newsgroups on company servers and CENSOR all messages. You
complain too bitterly and your message doesn't appear. I feel this NG is
heading the same way and must admire SW for continuing with the odd support
messages into the group.
My suggestion would be that these large companies only know money, number of
seats sold and the subs. boycott mentioned a few years ago was one of the
best suggestions to get them to listen. Only then did they organize the
"Three Amigos" conference.
This group is being monitored by other CAD vendors and the present tone
certainly doesn't show SW in a good light.
Conclusion: Either re-organize the subs. withdrawal threat again which is a
very difficult solution as some bugs are PC related or persuade SW to reveal
their list of SPR's to all subscribers which will be addressed in the next
SP and this time they must address all issues and be rectified BEFORE the
next release.

Regards,
Totally innocent bystander

 

Maybe it's a very good argument in favour of SolidWorks : "we don't censor
user feedback"

In a meeting, a former marketing manager told us :
- "we send a survey to all our customers. 95% of the answers said they were
very happy with our product"
The CAO asked him "How many answered?"
- "about 70%!"
- "Great!" said the CEO, "now I want to know what the remaining 30% think
about our product. I'd pay $100'000 to know that!"

Tom McEleney gets this information for free on comp.cad.solidworks ...

They certainly can count : about 30/300'000 SW users aren't happy...

 

Solidworks isn't the only software I use.
I use different software for stuff other than mechanical design
and it's the same fricken story whenever a new release comes out.
I would suggest, to get used to it, before you all burst a blood vessel
Ya know, with good beta programs and user feedback. SW can mature into
a really decent progie, than it already is.
Back to lurk mode..........

 

You have heard the saying that it only takes one bad apple to destroy a
whole harvest. The 30 are public, the other 300,000 are silent!

 

Hi Frank,

I agree. Seasoned users prefer bug fixes and subtle changes. New users and
marketing want glitz, new features, and "ease of use". This dichotomy isn't
going away but I feel the difference is what we pay. When I pay $30 for a
piece of software I don't mind when the marketing genie jumps out of the
bottle. But pay $6000 for a piece of software and I become all territorial
with it and my expectations of what it does for me go up sharply. If I paid
$20,000 for a piece of software I would expect them to ask me permission to
change it.

- Eddy